--- title: Flock for Customer Service Teams description: Collaborating on code, managing downtime or automating workflows, team collaboration within sales teams is effortless with Flock --- [![Flock](https://www.flock.com/hubfs/Flock_April2019/images/flock-logo-c2ef9ea6.svg) ](https://www.flock.com/?hsLang=en) [![Flock](https://www.flock.com/hubfs/Flock_April2019/images/flock-logo2-bad833a7.svg) ](https://www.flock.com/?hsLang=en) ## Flock for Customer Support Teams Solve customer problems faster with Flock! Get Started for Free Get Started for Free ![Flock for Customer Support Teams](https://www.flock.com/hubfs/Flock_April2019/images/cs-banner-800f92cc.png) ###### Manage all your customer queries and feedback with one tool - Integrate customer support software like Zendesk or Freshdesk with Flock and receive tickets and reviews within the app. No more switching tabs! - Resolve customer queries quickly by collaborating with product experts in a single channel. - Working across shifts? Share important updates in a channel and pin messages, so the next executive is up to speed with what’s happened. ![Manage all your customer queries](https://www.flock.com/hubfs/Flock_April2019/images/support-img1-1-b87710e5.png) ![Manage all your customer queries](https://www.flock.com/hubfs/Flock_April2019/images/support-img1-2-ac4f6e61.png) ###### Stay up to date on product features - Create a channel with your product team and get updates on product changes as soon as they happen. Share documents via the Google Drive integration from within the app. - Collaborate with your product folks on answers for expected customer queries and share with your entire team via Notes. - Get on a quick in-app video call with the experts for features that need some explaining. ![Stay up to date](https://www.flock.com/hubfs/Flock_April2019/images/support-img2-1-e9779b88.png) ![Stay up to date](https://www.flock.com/hubfs/Flock_April2019/images/support-img2-2-96a56c7a.png) ###### Manage support tickets efficiently - List your support tickets as tasks in Jira? Don’t waste time switching between tools, integrate Jira with Flock to receive notifications in the app. - What gets tracked gets done. List your support tickets as tasks with the Shared To-Dos tool and track progress from within Flock. - Don’t wait for replies to emails regarding high-priority queries and bugs. Get faster responses via instant messaging in Flock. ![Automate your workflows images](https://www.flock.com/hubfs/Flock_April2019/images/support-img3-1-abf5c7bd.png) ###### Get everyone onboard to build a better product - Huddle up every week to discuss product bugs and customer feedback. Invite your team via the Google Calendar integration in Flock. - Share feature requests and feedback from your customers with your product team in channels. Create a Flock note to keep track of all the requests and share them with the team. ![Get everyone onboard](https://www.flock.com/hubfs/Flock_April2019/images/support-img4-1-bfb048e8.png) ###### Integrate your favorite tools with Flock [Jira ](https://apps.flock.com/8b256aff-75dc-4a97-aea2-0cc18c76af7a) [Google Calendar ](https://apps.flock.com/d30c2e0b-a102-4ab2-a8d4-96fd35efd52b) [Google Drive ](https://apps.flock.com/google-drive) [Todoist ](https://apps.flock.com/f22c66ea-46a5-45e4-9341-0a4d27b2c1e9) [Zendesk ](https://apps.flock.com/zendeskapp) [Freshdesk ](https://apps.flock.com/e03418e3-d7d3-4150-bcec-2b42f2a96f66) [See More Apps ](https://apps.flock.com/) We resolve customer issues immediately via Flock. It really is an efficient tool that makes our daily activities fast and simple Mabiya Khan, Support Head, Drivezy Start Your 30-Day Free Trial of Flock Get Started for Free Get the app for Windows PC, Mac, Linux, Chrome Get Started for Free - - - [Terms and Conditions](https://support.flock.com/hc/en-us/articles/115004287093-Flock-Terms-Of-Use) [Privacy Policy](https://support.flock.com/hc/en-us/articles/115004312874-Flock-Privacy-Policy) Titan Solution Ltd SEZC  © 2026 ![](https://www.facebook.com/tr?id=1550869201801525&ev=PageView&noscript=1)