Status

Update: Flock 1.1.1 does fix all the People sidebar issues. You should receive an automatic update to 1.1.1 shortly, or you can manually upgrade by downloading it from www.flock.com. Localized updates are slightly behind schedule because of a build server issue, but should be out in the next day or so.

Hello Folks,

We’ve become aware that some Flock users have recently been experiencing issues with their Facebook People sidebar not logging in. Even though everyone can still log into Facebook, the much loved People sidebar is not logging in as it should.

We continue to make good progress on this matter. For the broad majority of users, downloading the latest version of Flock from our homepage will provide the fix you are looking for. If you download the latest version of Flock and you are still experiencing problems with your Facebook People sidebar, we’d like to hear from you at flock-feedback2 at flock dot com.

We will be pushing out an automatic upgrade to the latest version of Flock (version 1.1.1) shortly to make sure that all those affected with this authentication problem have their lives returned to normal Flock goodness.

-Thanks for hanging in there with us

Dan Burkhart
VP of Marketing
dan at flock dot com

Update:This problem has been solved in Flock 1.1.1. To fix the sidebar issue please download and install Flock 1.1.1 from www.flock.com or by going to Help>Check for Updates. Thanks for your patience and help!

We've seen reports that some folks are logging into Facebook as usual, but the People sidebar in Flock isn't opening.  It's as if the login to the page is working, but the additional features in Flock aren't available (specifically the People sidebar isn't recognizing the login). That's exactly what's happening: for reasons we don't yet fully understand, the Facebook API is not allowing authentication in these cases.

These symptoms don't seem to be very wide-spread, but until we've determined and fixed the API issue you might see this behavior.  If you do, here's how to work around it.  With the help of some Flockstars out there we've gotten a hold of Facebook accounts that exhibit this problem, and we've discovered the following work-around: in all cases we have found that clicking the 'Accounts' or the 'Privacy' link on facebook.com will "kick-start" the API authentication, and the People bar will start working again.

If you are logging into Facebook and not seeing the People sidebar as usual, please click on Privacy or Accounts on the facebook.com page. This should make API come to life and allow the authentication you need for your people to flow into the sidebar.  If clicking either Accounts or Privacy on the facebook.com page doesn't return things to normal, please let us know (flock-feedback2 at flock dot com).

We will work with the fine folks over at facebook.com to get a permanent solution to this in the coming days.  In the meantime, please follow the instructions above, and accept our apologies for this temporary inconvenience.

Thank you

-Dan Burkhart

VP of Marketing

dan at flock dot com